The Optimal Hotel Management Solution
All images are for illustrative purposes only.
LG Pro:Centric Cloud is a powerful yet convenient cloud-based hotel management solution that allows for integrated management.
This comprehensive management solution empowers hotels to create content easily for in-room displays, delivering customized services to their customers.
By utilizing LG Pro:Centric Cloud, hotels can monitor the status of rooms and customer requests and accumulate meaningful data generated while operating a hotel.
* LG Pro:Centic Cloud is available for use through a paid subscription, and requires a separate registration
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* LG Pro:Centic Cloud is available for use through a paid subscription, and requires a separate registration
Enhancing The Hospitality Experience
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SI companies can conveniently operate the solution due to streamlined licensing and installation process. Additionally, they can seamlessly integrate it into their system using Open API. -
Hotels can obtain valuable data related to customer usage that can help hotel operations. Additionally, easy content creation and customized advertising can lead to increased revenue. -
Customers can receive personalized services, easily access hotel-related information and events, and request room service using their mobile phone.
Accessibility
One of the key advantages of cloud-based solutions is
accessibility. Remote management and system access
are possible anywhere with a network connection. LG
Pro:Centric Cloud can be managed and updated remotely
from any location, simplifying the management of hotel
TVs and reducing the need for physical visits to sites.
Scalability
LG Pro:Centric Cloud’s scalability streamlines license
issuance and installation, utilizing its cloud server-based
architecture for seamless expansion across regions
without the need for separate servers. In addition, with the
subscription of a solution license, we provide an Open API
that allows customize and utilize functions necessary for
linking with other systems.
Reduced Initial Cost
Hosting your own server and installing a solution can
be costly because purchasing solution licenses and
establishing an initial system are expensive. However,
cloud server-based solutions have lower initial
investment costs compared to on-premise solutions
because they do not require physical servers or
operation costs.
Simple And Easy Content Management
LG Pro:Centric Cloud’s intuitive editing tool allows users to easily put together intriguing screen images with various
template options and widgets. The ideal design becomes easier than ever since everything from choosing fonts and
changing sizes, inserting images and video cilps, to applying various animation effects can be done with the simple
drag and drop functionality.
Flexible Group Management
Hotel managers can coordinate in-room TV channels to fit each guest. Different channels and messages can be provided
to each group according to their preferences, purpose of visit, room grade, etc.* Not only that, special promotions and
notices can be sent to select groups with customized services and more effective marketing.
* LG Pro:Centric Cloud does not collect any personal information of guests as a tool that helps hotels to group rooms and manage tailored content.
Enhanced User Experience
With LG Pro:Centric Cloud, hotels can elevate guest experiences to a new level of personalization
and interactivity. Through in-room TVs, specialized services can be provided to guests, creating
tailored experiences. Starting with a warm welcome message upon entering the room, hotels
can deliver customized advertisements and announcements to specific guest groups via the TV.
Additionally, guests can conveniently request services or access information.
* Purchases can be made via a guest’s phone by scanning the QR code on the TV to access purchase links.
** Please note that a separate fee is required for Flight info service usage.
** Please note that a separate fee is required for Flight info service usage.
Web Application Editor
LG Pro:Centric Cloud aimed to enhance the customer experience by
leveraging the ubiquity of mobile phones, rather than relying on landline
phones or TVs for communication. With this solution, hotels can
effortlessly develop their own web application. Customers can access
this application by scanning a QR code enabling them to control the TV,
request room service, and access useful information using their mobile
phones. Hoteliers can promptly respond to guest requests and deliver
services through the mobile device.
OTT* Service
With LG Pro:Centric Cloud, hotels can offer guests their
preferred OTT service, such as ‘Netflix’ or ‘YouTube’.
Guests can log in using their own accounts and will be automatically
logged out upon checkout.
* OTT service : Over-the-top media service.
** To ensure seamless access to OTT service, it is necessary to check for compatible TV models and PMS (Property Management System) availability. In addition, please note that there may be countries where the OTT service is not provided, so please contact the local sales office for more details.
** To ensure seamless access to OTT service, it is necessary to check for compatible TV models and PMS (Property Management System) availability. In addition, please note that there may be countries where the OTT service is not provided, so please contact the local sales office for more details.
External Service Integration
LG Pro:Centric Cloud seamlessly integrates with
third-party service providers to bring a range of solutions
directly to guest rooms, including the “GYG (Get Your Guide)
Trip Service”. This service enables guests to access a variety
of local tour packages and excursion programs through in-room TVs,
allowing them to discover information and make purchases* from
the comfort of their rooms. Additionally, the solution can be linked
with external services such as weather information and flight details**,
enabling guests to conveniently access this information on their TV.
* Purchases can be made via a guest’s phone by scanning the QR code on the TV to access purchase links.
** Please note that a separate fee is required for flight information service usage.
** Please note that a separate fee is required for flight information service usage.
Room Manager
When a customer submits a room service request through
the mobile web app created with the functionalities of
LG Pro:Centric Cloud mentioned earlier, hoteliers can instantly
and efficiently track these requests using the room manager.
Dashboard
LG Pro:Centric Cloud provides a comprehensive dashboard
that offers valuable information for efficient hotel management.
This includes details on licensed devices, network
connectivity, and room-related data such as current occupancy
rates and daily room utilization. The dashboard’s
intuitive interface makes it easy to access and interpret
the essential data required for successful hotel operations.
Data Viewer
LG Pro:Centric Cloud offers a comprehensive data viewer that empowers hoteliers to access valuable information
through various dashboards. This enables them to run their operations more efficiently and make informed decisions based on guest
preferences. For instance, hotels can analyze individual guest's TV viewing patterns to gain insights into their behaviors
and preferences, such as duration of stay in the room and preferred channels. This information can be utilized to provide
personalized suggestions or rearrange channel offerings, ultimately enhancing the overall guest experience.
Additionally, hoteliers can monitor warning statuses and promptly address any device issues to ensure smooth operations.
With the data viewer, meaningful data is collected and hotels can analyze the data themselves to gain valuable
insights, that can improve the guest experience.
Business Resources
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